When registering with aWh, you select the billing cycle for the service you have purchased. Once you have made your choice, you cannot manually change your billing cycle. However, this is by no means permanent. If at any time you wish to extend or shorten the billing period for your service, you can contact our billing team at any time by telephone, via live chat or by submitting a ticket, and we will be happy to assist you with this.

We aim to be flexible with our customers, and we fully understand that everyone lives in a fast-paced world that changes from one minute to the next. Should you wish to extend your billing cycle, you will only need to cover the difference between the current price and the desired price.