English
Magyar
In this section, you’ll find answers to questions about paying for services and managing your account: what billing cycles are available, how card payments and automatic renewals work, and how you can find out when your next payment is due.
We also explain what to do if a payment fails, what happens to services that have expired or been suspended, and how you can switch to a smaller plan, cancel a service or request a refund. You can manage your bills, payment methods and services via the client portal.
Can I change my billing cycle as I see fit?
Can the billing cycle be changed retrospectively, and how can I request assistance from the aWh billing team to do so?
Can I edit or remove my credit card details from my account?
How to edit, add or remove a bank card from the payment methods in the client portal.
Can I merge or split two or more of my accounts into a single account?
Can two or more client accounts be merged or split, and what steps are involved in this process?
Can I pay for services on a monthly billing cycle?
Is it possible to pay for services on a monthly billing cycle, and in what circumstances is this option not available?
Can I renew my service at any time?
Can the service be renewed at any time before it expires, and through which channels can assistance be sought for this?
Can I switch to a smaller plan?
Can the service be downgraded to a smaller plan, and in what circumstances is downgrading not recommended?
Can I transfer ownership of my account to another person?
How can ownership of a customer account be transferred to another person by updating the details on the client portal?
Can I use more than one credit card to purchase or renew services?
Can more than one bank card be used to purchase services, and how can a default card be set?
Can my subscriber and billing details be different?
Can the subscriber and billing details differ within a single account, and how can sub-accounts be managed on the client portal?
Commercial ban
Which trade embargo lists must aWh comply with, and from which countries may it not accept orders?
How can I cancel the services I no longer wish to use?
How can a service that is no longer required be cancelled via the client portal, and why is it not possible to cancel a domain?
How can I request a refund for services I have already paid for in advance?
How can I request a refund for a service I have already paid for under the 14-day money-back guarantee?
How long does it take for my service to become operational again after I have settled an overdue payment?
How long does it take for the service to be reactivated after a late payment has been successfully settled?
How will I know when my service is due for renewal?
How can I find out when my service is due for renewal, and what sort of reminders does aWh send out about this?
How will the suspension of my service affect me?
What are the reasons that might lead to the suspension of the service, and what does this mean in terms of the website’s availability?
Quotation and invoice: what’s the difference, and how do I pay?
Why do you receive a payment request first, when and where is the VAT invoice issued, and what should you write in the payment reference so that your payment is...
Renewal policy and options for setting up automatic renewals
A brief overview of aWh’s renewal policy and the options for setting up automatic renewal via credit card.
What happens if I don’t renew my services when they expire?
What happens if you do not renew your service upon expiry: suspension, data retention and the process of permanent deletion.
What should I do if my payment fails?
What to do if your card payment fails: the most common reasons and how to resolve them.
No results were found for this topic. Search the entire knowledge base