Here at aWh, we pride ourselves on providing our customers with, above all, a stable and reliable service.

We care about our customers’ projects and aim to remind you of your renewal before the automatic payment is taken. We will send you a reminder 14 and 7 days before your renewal is due, as well as 1, 2 and 3 days afterwards. In the event that you are unable to pay and miss the due date, we will grant you a further 5 days to settle your invoice.

If you renew your account before your service’s expiry date, this will not affect your next renewal date. The system will calculate your new renewal date based on the renewal date of your current billing cycle.

If you simply wish to check the renewal date of your service, you can easily do so via the client area:

Under ‘My Services’ in the ‘Services’ section of the client portal, you can view the payment deadlines.