Frequently Asked Questions

Select the plan on the website; the ‘Order’ button will take you to the client portal. Once you have registered or logged in, you can place your order, and we will send you a confirmation by email.

Our hosting solutions

You can pay by credit card online, as well as by bank transfer in forint, SEPA or USD. The fee must be paid by the due date stated on the fee notice or invoice issued.

No, the prices shown on the website are net prices and do not include VAT.

Yes, for most of our services, you can choose a monthly billing cycle. Where the monthly fee would be too low, a longer billing cycle is available.

Can I pay on a monthly billing cycle?

We will send you a payment request 15 days before the renewal payment deadline, as well as reminders 14 and 7 days before the due date. If you have saved your bank card details, the system will automatically debit your card 5 days before the deadline; saving your card details is not compulsory.

Renewal Policy and Automatic Renewal How do I know when my renewal is due?

Yes, we offer a 14-day money-back guarantee on our services, with the exception of Windows VPS, dedicated servers, newsletter services and domains. To claim this, please open a ticket via the client portal. Upon refund, the service and any data stored on it will be deleted immediately; fees for domains and licences are non-refundable.

How do I claim a refund?

You can cancel your subscription at any time via the client portal, with effect from the end of the billing period: from then on, you will no longer receive any invoices, and the service will cease upon expiry. Domains cannot be deleted early, but they will remain yours until they expire, and you can transfer them to another registrar at any time.

Cancelling a service

Once your subscription has expired, we will suspend the service, but we will not delete your data immediately: we will retain it for 30 days from the renewal date, so you can still renew your subscription or request a copy of your data. After that, it will be permanently deleted.

What happens if I don’t renew my service?

Yes. You can upgrade to a larger plan at any time via the client portal. You can downgrade to a smaller plan if your websites fit within it – for example, if they do not take up more storage than the smaller plan provides; to do this, please contact our support team.

Can I switch to a smaller plan?

For a simple website, choose web hosting managed via the KeyHelp control panel; for WordPress, choose WordPress hosting; and if you’re used to the cPanel interface, cPanel hosting is recommended. For a static website, choose static hosting; for high-traffic projects or those requiring custom software, a VPS is the right choice.

Shared hosting, VPS or a dedicated server? Our hosting solutions

Yes, the Web Free plan is free: with 1 GB of storage and 100 GB of monthly traffic, it is sufficient for smaller, trial-type websites. It does not include a backup service.

Limitations of the Web Free plan Web hosting plans

Yes, all our hosting plans come with a free migration service, with minimal or even zero downtime. Order your new hosting plan, then open a ticket using your old hosting login details.

Hosting migration

Yes, all our web hosting and cPanel hosting plans come with a free Let’s Encrypt SSL certificate.

Enabling a free Let's Encrypt certificate

The daily JetBackup backup is taken of cPanel hosting accounts, from which you can restore files, databases and email accounts yourself. Backups are included in all web hosting plans, starting with the Starter plan.

Restore from a backup Our infrastructure

Yes. With your own domain names, webmail, email clients and server-side filtering rules, it has everything you need for business email, and daily backups are performed for emails.

One main domain, plus an unlimited number of subdomains and parked domains. You can create email accounts for the main domain and its subdomains, and set up domain- or address-level redirects for parked domains (for example, redirecting addresses from mydomainname.com to mydomainname.hu).

Yes. With IMAP, you’ll see the same emails on all your devices, and you can use Roundcube webmail via your browser, which also includes a contacts list and a calendar.

POP or IMAP? Setup on iPhone and Android

We’ll migrate them from your previous provider or from an existing backup, so you won’t lose a single one of your previous emails.

Yes, at any time, automatically, so you don’t have to delete old emails if your hosting space runs out.

No, email hosting is intended for personal and business correspondence, with an hourly limit on the number of emails sent. For bulk mailings, we recommend our newsletter service.

Newsletter service The newsletter service or email hosting?

The email hosting service is designed for day-to-day correspondence, with an hourly sending limit. The newsletter tool is designed for bulk mailings: it manages lists, subscribers, campaigns, autoresponders and statistics, and automatically filters out bounce addresses.

The newsletter service or email hosting?

Only to those who have given their prior and explicit consent, i.e. who have subscribed to your newsletter. Every email must include an option to unsubscribe, and you must only use subscribers’ details for the purposes to which they have consented. For further details, particularly in the case of emails containing advertising, seek legal advice.

The subscriber confirms their subscription by clicking on a link in a confirmation email. This way, you can be sure that the email address really belongs to them, and you can verify their consent at a later date. Our system supports double opt-in subscription.

One that is interesting to the reader, short and easy to follow, displays well on mobile devices, and makes it clear what the reader should click on. Messages sent to targeted segments are generally more effective than mass mailings sent to everyone.

Search for the name you want in our domain search tool. If it’s available, you can order it, and the registration will be completed in as little as 5 minutes. As well as .hu, .eu and .com, you can choose from over 100 other extensions.

Domain search and prices Rules for registering .hu domains

Yes. Ask your current provider for the domain’s EPP (auth) code, lift the transfer lock, and then order the transfer with us.

How does domain transfer work? What is the EPP code?

No, the domain can only be registered for a specific period, typically between one and ten years. As long as you complete the renewal process regularly, the domain will remain yours.

Can I buy my domain name permanently?

For most domain extensions, the domain is not deleted immediately: after it expires, there is a grace period followed by a redemption period, during which it can still be renewed, but the website and email service will not be operational until then.

Expired domain and grace period

Registration is carried out electronically, so a new .hu domain is usually set up within a few minutes and can be accessible online within a few hours.

Anyone who accepts the terms and conditions of the Domain Registration Policy and provides the necessary details; Hungarian citizenship or a registered office in Hungary is not required. A .hu domain can be applied for through an accredited registrar, such as aWh.

Rules for registering .hu domains .hu domain prices

For many country code extensions, there is no separate fee for changing registrars. In such cases, the transfer does not include a renewal; this must be arranged separately. The fee for a paid transfer usually includes a one-year renewal, although this may vary for certain extensions.

How does domain transfer work?

Yes, changing the domain holder (transfer) is free of charge with us.

With web hosting, the server’s resources are shared amongst several customers, and we operate the server. A VPS comes with its own dedicated resources and full root access, so you can install any software you like on it.

Shared hosting and VPS

AlmaLinux, CloudLinux, Debian, Rocky Linux and Ubuntu can be installed on KVM VPS. For Windows Server, please use our licensed Windows VPS plans.

KVM VPS plans Windows VPS

If you’re looking to host websites, opt for the dedicated cPanel server: this is a KVM VPS with a cPanel licence, managed by us, so you’ll have your own resources and won’t have to worry about server maintenance. For customised environments, such as your own web server configuration, Docker or CI/CD processes, we recommend our managed VPS service, where we handle all the system administration tasks.

Dedicated cPanel server Managed VPS Managed or unmanaged VPS?

Yes, you can upgrade to a larger plan via the client portal, and you’ll only need to pay the difference in price. Upgrading the CPU and RAM usually involves a restart that takes a few minutes.

Upgrading VPS resources

€50.00/hour; for larger projects, we will provide a bespoke quote; the fee does not include VAT. We will agree on the date and the scope of work in advance.

Remote assistance

An internet connection and the AnyDesk or TeamViewer software installed on your computer. We can provide support for both Windows and macOS systems, for home users and small businesses.

To establish the connection, you must authorise it using a password which the program generates when it starts up and which no one else knows. You can see everything on your own screen, you can take control at any time using the mouse, and the connection is immediately terminated when you close the program.

By telephone on +36 21 202 5070, by email at info@awh.hu, via a ticket on the client portal or the contact form, and via Facebook Messenger.

In our knowledge base, we provide step-by-step guides to the most common settings, ranging from web hosting and cPanel to WordPress, domains and VPS. On our blog, we post news and tips.

Knowledge Base Blog

Open a ticket on the client portal and describe which service you were using, when the issue occurred and what the problem was. In urgent cases, please call us.