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The Hungarian phrase “tárhely belépés” (roughly “storage login”) can mean two quite different things, as “tárhely” means both storage and web hosting. Many people want to log in to their government notification storage (értesítési tárhely), where Hungarian authorities send their letters; others to the hosting of their website, to upload files, create an email account or manage WordPress. This guide covers both and also collects the fixes for the most common login problems.
Which “tárhely” do you want to log in to?
| Government notification storage | Web hosting | |
|---|---|---|
| What is this? | The mailbox of Hungarian e-government, where authorities (such as the NAV tax authority, government offices and courts) send official documents | Space on a server rented from a provider, where your website and your email live |
| Where can you access it? | magyarorszag.hu and tarhely.gov.hu (individuals), Cégkapu (companies) | The hosting provider’s client portal and control panel (e.g. cPanel) |
| Login | Ügyfélkapu+ or DÁP, via KAÜ | Username and password, with two-factor authentication recommended |
| Who runs it? | The Hungarian state | The hosting provider |
If you are expecting an official letter, or have been notified that “a document has arrived in your storage”, you need to log in to the government storage. If you want to manage your website, your domain or your business email, you need to log in to your web hosting.
Logging in to the government notification storage
You can read your official electronic mail on magyarorszag.hu, the Hungarian government portal. To log in, you need electronic identification:
- Ügyfélkapu+: the Hungarian government’s online login service and the successor to the former Ügyfélkapu; besides your username and password it also asks for a code generated by an authenticator app (two-factor authentication). The old, password-only Ügyfélkapu was shut down in early 2025.
- Digital Citizenship (Digitális Állampolgárság, DÁP) mobile app: you log in by approving the request on your phone, without a password.
Steps:
- Open magyarorszag.hu and choose to log in.
- Select the identification method (Ügyfélkapu+ or DÁP) and log in.
- You will find the official documents you have received in your storage.
According to the official Ügyfélkapu+ website, since 16 January 2025 only Ügyfélkapu+ and the Digitális Állampolgár app can be used to log in to government websites and apps, for security reasons.
What is KAÜ?
KAÜ (Központi Azonosítási Ügynök, the Central Identification Agent) is the shared login system of Hungarian government services. When you choose to log in on magyarorszag.hu, on the website of NAV (the tax authority) or in the notification storage, you are taken to the KAÜ page, where you choose how to identify yourself, and are then returned to the page you started from. So “KAÜ tárhely” is not a separate storage: it is the same notification storage, which you log in to after identifying yourself through KAÜ.
Direct login: tarhely.gov.hu
The storage can also be reached directly at tarhely.gov.hu. The interface is called BKSZ – Levelezés (BKSZ stands for Biztonságos Kézbesítési Szolgáltatás, the Secure Delivery Service), which is why many people search for it as “tárhely levelezés” (storage mail). Here, too, you log in through KAÜ, with Ügyfélkapu+ or DÁP. Registering an Ügyfélkapu account, changing your password and activating Ügyfélkapu+ are done on ugyfelkapu.gov.hu.
Beérkezett, Elküldött and Tartós tár
The storage has three folders: Beérkezett (Inbox), Elküldött (Sent) and Tartós tár (long-term storage). By law, the notification storage is meant for keeping incoming documents for a short time, and the Tartós tár for keeping them long term. If you want to keep a document, move it to the Tartós tár, or download it and save it on your own computer, as received documents are not kept indefinitely.
Companies receive their official mail through Cégkapu, the company gateway; the person authorised to act for the company there (cégkapu-megbízott) logs in with their own identification. If you cannot log in or have lost your authenticator app, the government customer service offices (kormányablak) and the magyarorszag.hu helpdesk can help.
The government systems are independent of aWh; for help with them, contact the operator of the service.
Logging in to your web hosting
With a hosting plan you can log in to several different interfaces, each for a different purpose.
Client portal (invoices, plans, domains)
In aWh’s client portal you manage your subscriptions, invoices, domains and support tickets. You log in with your email address and password. With cPanel hosting, you can also jump to the control panel from here with a single click.
Hosting control panel (cPanel or KeyHelp)
This is where you manage your website’s files, email accounts, databases, SSL and backups.
- cPanel hosting: use the “Log in to cPanel” option on the service’s page in the client portal, or go directly to
https://cegnev.hu:2083(with your own domain) and log in with your cPanel username and password. Our beginner’s guide covers the basics of cPanel. - Web hosting plans (KeyHelp): from the service’s page in the client portal, or at the address given in your welcome email.
You receive your login details by email when the service is set up.
Webmail
You can read your email in a browser on any computer. On cPanel hosting, go to https://cegnev.hu/webmail (or https://cegnev.hu:2096) and log in with your full email address and the mailbox password. We have a separate guide on using webmail.
FTP and SFTP
To upload files, you can also log in with an FTP client (such as FileZilla or WinSCP). You need the server name, the username, the password and the port: 22 for SFTP (if your plan includes SSH), 21 for FTPS/FTP, preferably over an encrypted (TLS) connection. For more on FTP, see our guide to uploading files via FTP and the article on managing FTP users in cPanel.
WordPress admin
The WordPress admin area is at https://cegnev.hu/wp-admin, where you log in with your own WordPress username and password (not the same as your hosting password).
Database (phpMyAdmin)
In cPanel, the phpMyAdmin icon gives you access to your databases without a separate password.
If you are unable to log in
“Incorrect username or password”
- Check which interface you are logging in to and which password you are using: the client portal, cPanel, your mailbox and WordPress have four different passwords.
- Your cPanel username is not your email address; for webmail, however, your full email address is the username.
- Watch out for Caps Lock and the keyboard layout (e.g. Hungarian vs. English).
Forgotten password
- Client portal: use the “Forgot password?” link on the login page.
- cPanel: you can set a new password on the service’s page in the client portal; see the article on changing your cPanel password.
- Mailbox: in the Email Accounts menu of cPanel.
- WordPress: use the “Lost your password?” link on the login page or, if the email does not arrive, reset it from cPanel; the steps are described in the article on a forgotten WordPress admin password.
The page does not load or times out
- After many failed attempts, the server may block your IP address for a while for security reasons. Wait a little, or try from another network (e.g. mobile data); if the problem persists, contact us with your IP address.
- The firewalls of some corporate and public networks block non-standard ports (2083, 2096). In that case, log in via the client portal or try from another network.
- If your domain has only just been moved, its DNS may not have updated yet; in that case, log in using the server name or via the client portal.
Lost access to two-factor authentication
If you cannot access your authenticator app, use the backup codes you received when you set it up; if you don’t have them, contact us and we will help once we have verified your identity.
Logging in securely
- Two-factor authentication in the client portal, in cPanel (see the article on two-factor authentication in cPanel) and in WordPress.
- Unique, strong passwords for every interface, kept in a password manager.
- Encrypted connections only:
https://, SFTP or FTPS; plain FTP sends even your password unencrypted. - Don’t log in from a public or someone else’s computer, and if you have to, log out afterwards and don’t save the password.
- Suspicious emails: phishing emails often arrive in the name of hosting providers and government systems (“your hosting is about to expire”, “a document has arrived”). Never click the link in the email; open the address you normally use yourself. Our guide to protecting yourself against phishing covers this in detail.
Summary
You log in to the government notification storage on magyarorszag.hu with Ügyfélkapu+ or DÁP; to your web hosting through your provider’s client portal, cPanel, webmail or FTP. If it doesn’t work, first check which interface and which password you are trying; if the server has blocked you, wait or switch networks, and if you get stuck, contact us.
Frequently Asked Questions
What is the difference between Ügyfélkapu storage and web hosting?
The government notification storage is the mailbox for official letters, run by the Hungarian state. Web hosting is rented server space for your website and your email, run by a hosting provider. The two have nothing to do with each other.
How do I log in to cPanel?
From the service’s page in the aWh client portal, or at https://domained.hu:2083 with your cPanel username and password.
What is the webmail address?
On cPanel hosting it is https://domained.hu/webmail; the username is your full email address.
Why can’t I log in when my password is correct?
You may be using the password of a different interface, the server may have temporarily blocked your IP address after too many attempts, or your network’s firewall may be blocking the control panel’s port. Try via the client portal or from another network.
What should I do if I have forgotten my cPanel password?
Set a new one on the service’s page in the client portal, or go to cPanel directly from the client portal.
What is the Tartós tár?
It is the folder of the government notification storage for keeping documents long term. Documents in the Beérkezett (Inbox) folder are only kept for a short time, so move anything you want to keep to the Tartós tár, or download it.
Where can I log in to the notification storage directly?
At tarhely.gov.hu, where you identify yourself through KAÜ with Ügyfélkapu+ or the DÁP app. You can also get there from magyarorszag.hu.
Who can help if I cannot log in to Ügyfélkapu+?
For the government identification systems, the government customer service offices (kormányablak) and the magyarorszag.hu helpdesk can help; aWh has no access to them.